Pick Up Option
If you want to pick up an online order at our physical retail location, select the "pick-up" option before checking out when selecting shipping methods. Once you have chosen this option, our online sales department will contact you by phone to arrange the best time to pick up your online order. The online order pick-up option is only available if you pay with Interac e-transfer or physically at the cashier in-store on the pick-up day.
Back Orders
We do not back order any products and may not contact you about this. Your packing list will indicate any items that have not been shipped with your order. You will NOT be charged for these items and need to reorder them if and when they become available.
Furniture and Equipment
Some furniture and equipment may be shipped directly from the manufacturer to your business location if we do not have them in stock. The manufacturer will arrange the shipping fees. Contact our sales department.
Hazmat Items
We do not ship hazardous items such as solvents and liquid removers (alcohol, acetone, non-acetone, and thinners). It increases the cost of shipping substantially and delays the shipping process. We do sell these products in our store location and suggest that you come in to purchase these items directly - or purchase them locally if you are located elsewhere. We apologize for the inconvenience.
Return Policy
No return or exchange, or refund; all sales are final.
Shortages/Damages
When receiving your shipment, always check to ensure you have received all your packages. You should check the missing package on the delivery receipt if you are missing a box. Please get in touch with the courier as soon as possible to notify them that not all packages for your order were delivered. Any loss, short shipment, or damage must be reported to Nails R Us within 24 hours of receipt of your order.
Visit our contact us page to reach out to us.
